Payments

Payment accepted by Paypal, credit/debit card, Etsy gift card
All orders will only be started/dispatched once payment has been received

Shipping

I use Royal Mail 1st class post for all orders and get a proof of postage with everything I send.
If there's something you need any sooner or next day, I'm happy to arrange this, if you're happy to pay for it.

Returns & Exchanges

I gladly accept returns and exchanges

Just contact me within: 14 days of delivery

Ship items back to me within: 30 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)

Returns and exchange details

If you're not happy with your product then please let me know as soon as possible.

I cannot refund personalised orders unless there is an error by my part (i.e. name spelt wrongly from the inputted instruction by the buyer). In the event there is a mistake on any personalised orders, I'll send another card/product out as soon as possible or issue a refund.

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